As this is a particularly busy time of year for the university and all our staff are working hard to answer queries as quickly as they can, you may find the following information helps answer your queries:
New students starting in September 2013

• To find out your next steps visit our New Student Essentials webpages
• For everything you need to know before you arrive and when you get here, ‘like’ our Facebook page www.facebook.com/BournemouthUni2013.14
• Chat to current students about accommodation, finance and settling into Uni life. Come and join our Facebook chats www.facebook.com/BournemouthUni2013.14/events 

Arrivals weekend

• If you’re moving into your BU accommodation this weekend or next week – here is the link to all the information you need
• For details about getting to Bournemouth, including maps, click here
• To speak to someone on the day about moving in, here are the contact details:

Query regarding Award Ceremonies? 
Click here:  studentportal.bournemouth.ac.uk/help/award-ceremony/index.html

Forgotten your password or account locked?
Click here:  http://studentportal.bournemouth.ac.uk/learning/it-support/getting-help/account-information.html

Accommodation query?
Click here:  http://studentportal.bournemouth.ac.uk/services/accommodation/

Timetable query? 
Click here:  http://studentportal.bournemouth.ac.uk/help/arriving-students/timetable.html

Social Media
Check out our Facebook Blog which will give you up to date information on the most common enquiries we are currently receiving:  http://microsites.bournemouth.ac.uk/apply-2013/2013/08/02/askbu-current-students-team/

Exam query?
Requesting transcripts of results (including syllabus requests),
Click here: www.studentportal.bournemouth.ac.uk/help/replacement-documents/transcripts-syllabus.html
For overseas exams:
Click here: www.studentportal.bournemouth.ac.uk/learning/exams/timetable.html
General enquiries for external exams:
Please email Avril Cooper direct on acooper@bournemouth.ac.uk

For help and advice
Our askBU Students Services Team, will be on hand to support new and returning students with information, advice and guidance. 

Email us at: askbu@bournemouth.ac.uk
Telephone:  +44 (0) 1202 969696 (press option 1)
Website:      www.bournemouth.ac.uk/student/askbu 

or visit us at TALBOT CAMPUS at the Base, Poole House, or LANSDOWNE CAMPUS at the Library Helpzone, First Floor, Bournemouth House during the following term-time opening hours
Monday 14 October onwards 08.30 – 18.00 Monday – Thursday and 08.30 – 16.30 pm Friday.

To keep up to date with what’s going on:

• www.facebook.com/Bournemouthuni2013.14  
• www.bournemouth.ac.uk/student/essentials