Student Queries

As this is a particularly busy time of year for the university and all our staff are working hard to answer queries as quickly as they can, you may find the following information helps answer your queries:
New students starting in September 2013

Arrivals weekend

  • If you’re moving into your BU accommodation this weekend or next week – here is the link to all the information you need
  • For details about getting to Bournemouth, including maps, click here
  • To speak to someone on the day about moving in, here are the contact details:
Accommodation Number to call
Lyme Regis House 01202 319247
Purbeck House 01202 589581
Corfe House 01202 649670
Okeford House 01202 519252
Dorchester House 01202 941020
Chesil House 01202 319618
Cranborne House 01202 210000
Unilet Shared Houses Speak to the askBU Student Services Team – details below
Student Village


Query regarding Award Ceremonies? 
Click here:

Forgotten your password or account locked?
Click here:

Accommodation query?
Click here:

Timetable query? 
Click here:

Social Media
Check out our Facebook Blog which will give you up to date information on the most common enquiries we are currently receiving:

Exam query?
Requesting transcripts of results (including syllabus requests),
Click here:
For overseas exams:
Click here:
General enquiries for external exams:
Please email Avril Cooper direct on

For help and advice
Our askBU Students Services Team, will be on hand to support new and returning students with information, advice and guidance. 

Email us at:
Telephone:  +44 (0) 1202 969696 (press option 1)

or visit us at TALBOT CAMPUS at the Base, Poole House, or LANSDOWNE CAMPUS at the Library Helpzone, First Floor, Bournemouth House during the following term-time opening hours
Monday 14 October onwards 08.30 – 18.00 Monday – Thursday and 08.30 – 16.30 pm Friday.

To keep up to date with what’s going on: